Do I have to re-register if I have services at multiple locations?
No, we have Electronic Healthcare Records (EHR) for our patients. This system will allow your information to be available at all of our clinic locations, further improving efficiency and quality of the healthcare you receive.
Will you bill my insurance?
Yes. As a service to our patients, primary insurance is billed. We have recently enhanced our system to accommodate automatic billing of secondary insurance. Please be sure to keep us informed of your insurance coverage.
What if I can't make my appointment?
Please call your physician’s office as soon as you realize you will not be able to keep your appointment. We prefer all cancellations be made at least 24 hours prior to your scheduled appointment time. This will allow us to give another patient the opportunity to be seen.
If I call with a question for the nurse or doctor?
Our physicians and nurses are with patients throughout the day, so it is usually not possible for them to immediately answer phone calls. We will return your call as soon as possible. To help us get back to you quickly leave us your full name, date of birth, reason for the call and current phone number.
Do you have after hours care?
When you receive the call back, the on-call physician will instruct you as to whether you need to go to an emergency room, urgent care clinic or if the problem can wait for an appointment the next day. Have your prescription medication information available during this call.
